These three options are agent-initiated for organizations that need to start support sessions from a phone call, email, or messaging conversation already in progress. Unattended access, with the end user’s permission.An agent-provided PIN code + direction to enter it on a specified URL.An agent-provided PIN code + direction to click the calling card on the end user’s desktop, if pre-installed.Otherwise, the agent can send the end user a link to download an applet (again, which can and should be customizable with your branding) to start the session. If the session is initiated using a calling card, the remote desktop software is already pre-installed on their machine and the session can begin immediately. A tech will see the request come through in their technician console and can start interacting with the end user immediately. Each of these options can (and should) be branded with your company branding so that your end user knows they’re in the right place for support. These three options are provided for the end user to initiate the remote desktop support session. ![]()
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